Teamleader Onsite Support

Join us and contribute to the world’s transition to a green and sustainable future! 
Do you see your IT skills and competences reaching their fullest potential in a leading role? Are you looking for an opportunity to be a part of a global company that enables the world's transition to green energy? Then this could be the right job for you.

Strengthen our Group IT Organization
NKT is growing and we are looking for a Team Lead to support the business growth with efficient and secure IT. As Team Lead specializing in IT Support at NKT, you will have a dual role in leading a team of support specialists in the biggest site in Karlskrona while actively contributing to the incidents and service requests handling as well as various issues resolution. 

Your primary tasks will be:

• Lead and mentor a small team of support specialists in our biggest site, ensuring a collaborative and innovative team culture.
• Develop and maintain IT Support services, ensuring quality work and responsiveness.
• Implement service improvement plans to meet specific business requirements and end-users expectations.
• Work on SOPs/ knowledge articles creation and updates. 
• Handle incidents and service requests within time of agreed SLAs.

Communicative leader with focus to operational efficiency 
Your leadership skills will be essential in guiding the team to deliver good IT Support service delivery and ensuring a collaborative and innovative environment, while working closely with engineers and leadership team across the world. You are committed and self-motivated with the ability to take the initiative in identifying and solving issues.

Additionally, your CV includes:

• Education in Computer Science or relevant field.
• +2 years of previous experience in service desk, on-site support or systems administration teams set-up.
• +5 years of experience in a leadership role. 
• Good understanding of ITIL processes and market best practices in IT Support functions is mandatory. 
• Fluency in spoken and written Swedish and English is mandatory.

Join us for a greener future
NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work. 

This role will offer you great possibilities to contribute to our growth journey. You will gain exciting opportunities to develop your own career. 
Sound interesting? Then we’d like to speak to you. Even if you don’t tick all the boxes – let us know. Knowledge gaps can be filled and the most important thing is your potential, motivation and eager to contribute to our future growth. Read more about our offer and listen to some voices of NKT Connectors here!

Contact and application
We will review applications continuously but we recommend you to apply no later than 2024-10-20. Be aware that personality tests, cognitive tests and background checks might be included in the recruitment process.

If you have any questions regarding the position, you are very welcome to contact Recruiting Manager, Johan Hååg, johan.haag@nkt.com or Recruiter Agnes Carlsson, agnes.carlsson@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.

Union Representatives

Sveriges Ingenjörer - Christian Fisch, +46 455 56 380

Unionen – Joakim Wikström +46 734 070 243

Ledarna - Roger Jönsson, +46 455 55 911

Welcome with your application!

Be a Connector of the green tomorrow!

#LI-AC2

About NKT

At the factory in Karlskrona, NKT is designing, developing and manufacturing the high-voltage power cable solutions enabling the transition to renewable energy. Here, you will join a diverse organization at an internationally recognized engineering center operating one of the most advanced high-voltage test halls, a state-of-the-art cable manufacturing and the NKT Victoria – the most sustainable cable-laying vessel in the offshore industry. 

At NKT, we are all Connectors. We connect to develop leading technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5.000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 2.6 billion in 2023. We connect a greener world We connect a greener world. www.nkt.com