Professional, 1st Line ICE Support

    • Category: IT
    • Location: Kladno, CZ


    • Perform 1st level ICE support for your entity within Applications BL.
    • Develop, change, maintain ERP/SAP software according to Applications BL and support function requirements.
    • Act as 1st level supporter and 1st contact person for ERP/SAP users in your entity.
    • Act as responsible partner toward related NKT stakeholders and users in scope, as well as for Group IT stakeholders, esp. Digital Core ERP/SAP organization, as well as toward external partners, i.e. vendors, providers.
    • Cooperate on strategy, roadmaps and business case processes for ERP/SAP function together with Digital Core ERP/SAP organization and with your business organization.


    • Perform high quality 1st level SAP support for your region/country and modules/processes, for maintaining and implementing changes into to the systems together with Digital Core SAP/ERP organization following good practice and at all time according to Group IT procedures and policies.
    • Perform 1st level SAP support in your region/country for all SAP modules
    • Perform 1st level  support in defined modules/processes for 4 countries (2x CZ, 1x PL, 1x DK, 1x SE)  from  Czech Republic
    • Represent 1st level SAP  support organization in your region/Country


    • Support own organization and optimize SAP processes within scope of function and defined SAP system and area/modules
    • Support improvement projects and daily operations
    • Communicate with SAP/ERP users and key-users and other business stakeholders regarding systems support
    • Support development, change, maintenance, programming, testing, documenting, training.


    • ​Group-IT teams, esp. Digital Core - SAP organization 
    • SAP stakeholders outside direct Group IT control 
    • NKT stakeholders outside Group IT who are dependent of SAP services delivered​ 


    • Relevant education
    • BPMN certification preferred
    • ITIL, Prince2 certification is an advantage


    • More than 3 years of experience with SAP/ERP support
    • Solid knowledge of SAP technologies and modules and procedures
    • Experience from international organization is an advantage
    • Experience from SAP/ERP supporting organization is an advantage
    • Experience from length-oriented products´ projects is an advantage
    • Solid track record of supporting ERP/SAP organization is required


    • Excellent English, fluently speaking and writing
    • Danish language is an advantage but not required


    • Broad IT understanding of ERP applications/software, esp. SAP family
    • Strong length-oriented products´ processes knowledge
    • Strong knowledge of specified SAP modules and procedures in your area


    • Professional in ERP/SAP area
    • Structured in working style and strong result orientation
    • Structured in developing, changing, maintaining software
    • Process-oriented
    • Willing to write and document
    • Willing to support and program
    • Strong collaborator with Group IT stakeholders
    • Strong collaborator with business stakeholders


    10-20 working days a year 

    Contact and application
    NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.   
    Apply with CV and personal letter via the link below. Tests can occur in our recruitment processes. 

    If you have any questions, you are very welcome to contact Kristýna Kaválková, Local HR Business Partner, Please note that due to the GDPR regulations we cannot accept any applications via e-mail.


    About NKT
    NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 3,900 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 1.8 billion in 2021. NKT - We connect a greener world.

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