Customer Service Specialist

Improve data quality, tendering excellence, and reporting improvement

Do you want to help advance commercial operations and support a data-driven, process-focused team? As a Commercial Services Specialist, you will play an important part in improving tendering performance, enhancing data quality, and expanding KPI reporting across a global business that is continuously changing. This opportunity offers the chance to enhance response times, improve CRM/SAP data quality, and support cross-functional collaboration across multiple markets. You will be part of an international setup where your structured approach and attention to detail will directly improve business performance and customer satisfaction. Do you want to contribute to a more efficient and reliable commercial services function?

Support tendering excellence, data quality, and reporting accuracy

In this role, you will act as a cross-functional resource within the Commercial Services / Commercial Support Center, supporting tender coordination, quotation follow-up, and business reporting. You will work closely with Sales, Product Management, Finance, and other stakeholders to ensure accurate documentation, timely submissions, and reliable data management in CRM/SAP systems.
Your contribution will help make data more consistent, improve internal processes, and enable better decision-making across markets, while ensuring alignment and consistent ways of working across functions.

Your responsibility will be to:

• Support and coordinate tendering processes end-to-end, ensuring high-quality, compliant and timely submissions across stakeholders
• Ensure high data accuracy and completeness in CRM/SAP (opportunities, quotations, customer data), supporting reliable forecasting, reporting, and decision-making
• Develop and maintain KPI dashboards and reporting, translating data into clear insights and recommendations for management
• Spot workflow gaps and guide initiatives for standardization, simplification, and automation to increase efficiency and consistency
• Provide cross-functional support to teams, including support to order management activities when needed
• Act as a transversal support across markets and functions, ensuring alignment and consistent ways of working

This role is based on-site in Esposende, Portugal, reporting to the Senior Commercial Services Manager, with occasional international travel according to business needs.

Structured and analytical professional with collaborative mindset

You are a detail-oriented and organized professional who thrives in structured environments and meets deadlines reliably.

You bring a clear sense of responsibility, curiosity for systems and data, and a service-oriented mindset when collaborating with diverse stakeholders.

You communicate clearly and value accuracy, while also showing initiative in improving processes and contributing to team efficiency.

You take initiative to identify better ways of working, examine current practices, and remain accountable for outcomes. 

You are motivated to grow into a key specialist role within commercial operations, with increasing responsibility in data, processes, and cross-functional coordination.

You enjoy working in an international, cross-functional environment where collaboration, continuous improvement, and customer focus contribute to operational excellence and better business results.

You also have:

• Bachelor’s degree in Business Administration, Engineering, Economics, or related field
• 1–2 years of experience in commercial services, sales support, or reporting
• Advanced Microsoft Excel skills (data handling, formulas, pivot tables)
• Fluency in English and French (written and spoken)
• Knowledge of SAP ERP and CRM systems (experience valued)

In this role, you will gain exposure to international markets, collaborate with experienced professionals, and develop your skills in tendering, reporting, and process optimization. You will be part of a supportive team where knowledge sharing and continuous improvement are valued, enabling you to grow professionally within a global organization committed to innovation and operational excellence.

Shape efficient processes for a greener tomorrow 

NKT is committed to developing a diverse organization and culture where people of diverse backgrounds can grow and are inspired to do their best. We are deeply committed to establishing gender diversity at NKT and encouraging all interested candidates to apply – even if you don’t tick all the boxes described. We believe that a diverse organization enables long-term performance, and that an inclusive and welcoming culture creates a better work environment.
In this role, you will gain exposure to international markets, collaborate with experienced professionals, and develop your skills in tendering, reporting, and process optimization. You will be part of a supportive team where knowledge sharing and continuous improvement are valued, enabling you to grow professionally within a global organization committed to innovation and operational excellence.

Read more about our offer and listen to some voices of NKT Connectors here!

We will review applications continuously, but we recommend you apply no later than 26th of July. Be aware that personality and cognitive tests might be included in the recruitment process. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.

Be a Connector of the green tomorrow!

#LI-MD1 #LI-Onsite

About NKT
Offers a broad range of building wires, low- and medium-voltage power cable solutions supporting both safety in the building sector and the European energy transition. NKT markets high-quality products exceeding high customer expectations and has developed ergonomic solutions that are easy to install. Here, you will join a diverse and international organization operating from five main production sites with strong market positions across Europe driven by customer centricity and a growth focus.

At NKT, we are all Connectors. We connect to develop leading power cable technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and plays a key role as the world moves towards clean energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling reliable energy transmission. Since 1891, NKT has innovated the power cable technology, building the infrastructure from the first light bulbs to the megawatts created by renewable energy today.
NKT is headquartered in Denmark, operates from more than 30 countries worldwide, and employs 6,500 people globally. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. NKT - We connect a greener world. www.nkt.com